It is my goal to resolve your support issue as quickly as possible. You can make a big difference in time to resolution by providing the information needed to diagnose. This will avoid much back-and-forth Q&A that sucks time away from both of us.
Here are The Four Questions you should try to answer, if applicable:
- What goal are you aiming for?
- What have you tried?
- What happens when you try?
- Hoe does it differ from the expected outcome?
If you are a Proactive Monitoring & Management customer, you should use the CA support app on your computer to submit a request with accompanying system status information. Include answers to The Four Questions.
If your PC is not functional and you cannot use the support app, send a text message to 402 321-5244. Include answers to The Four Questions and a snapshot if helpful.
If your problem is too complex for a text message, email support@computassist.com and include as much detail as possible. Exact error messages and screenshots are very helpful in getting your request resolved quickly. Include answers to The Four Questions.
Email is much more efficient than chatting on the phone. It is asynchronous and self-documenting, which means it fits both our schedules better than a phone call. I handle all your requests directly. As a small business, I am always multi-tasking, so I hope you understand when I strongly recommend you contact me via by one of the above methods rather than a voice call.
Or you may call 402 321-5244 and leave a message in voicemail, where it will be routed appropriately. Describe the nature of the problem using the questions above, so that it can be triaged and scheduled optimally. Include answers to The Four Questions.