It is my goal to resolve your support issue as quickly as possible. You can make a big difference in time to resolution by providing the information needed to diagnose. This will avoid much back-and-forth Q&A that sucks time away from both of us.
Here are The Four Questions you should try to answer, if applicable:
- What goal are you aiming for?
- What have you tried?
- VERY IMPORTANT: What happens when you try? ("My computer won't let me do X" is the least helpful thing you can say.)
- How does it differ from the expected outcome?
If you are a Proactive Monitoring & Management customer, you should use the CA support app on your computer to submit a request with accompanying system status information. Include answers to The Four Questions.
If your PC is not functional and you cannot use the support app, send a text message to 402 321-5244. Include answers to The Four Questions and a snapshot if helpful.
If your problem is too complex for a text message, email support@computassist.com and include as much detail as possible. Exact error messages and screenshots are very helpful in getting your request resolved quickly. Include answers to The Four Questions.
Email and text are much more efficient than chatting on the phone. They are asynchronous and self-documenting, which means they fit both our schedules better than a phone call. I handle all your requests directly. As a small business, I am always multi-tasking, so I hope you understand when I strongly recommend you contact me via by one of the above methods rather than a voice call.
If you prefer to call, dial 402-321-5244 and leave a message in voicemail, where it will be routed appropriately. Describe the nature of the problem using the questions above, so that it can be triaged and scheduled optimally. Include answers to The Four Questions.